Support

For free lifetime product support call 02 9748 8899 or email support@perisale.com.au.

For onsite service and assistance our technicians are always available.  For non-warranty call out our fees are $185+GST for travel plus the first hour and $90+GST for each additional hour thereafter (NSW metro).    For remote hands work (via remote desktop to your local PC) our fees are $90 + GST per incident.  For on site support in other capital cities or regional areas please call us to discuss.

Please find following links to equipment manuals and guides:

Q-See IP NVR Remote Monitoring Quick Start  Guide - Updated - For QT874 / QT878 / QT816 / QT8732 / QT8764 / QTView-Server

Q-See IP NVR User Guide - Updated - For QT874 / QT878 / QT816 / QT8732 / QT8764 / QTView-Server

Q-See QTN IP Camera Guide - For QTN80xxx cameras

For all older Q-See models please see the Q-See support site here: https://qsee.custhelp.com/app/home

Please find following links to equipment software and tools.

Mobile apps:

Q-See QT View Mobile App for Android - For all QT NVRs and QTN Cameras

Q-See QT View Mobile App for Apple iPhone/iPad - for all QT NVRs and QTN Cameras

Q-See Plus Mobile App for Android - For all QCW NVRs and Cameras

Q-See Plus Mobile App for Apple iPhone/iPad - For all QCW NVRs and Cameras

All other software:

Q-See IP Tool PC version - For discovery and configuration of Q-See IP cameras

Q-See QT-View VSS Windows PC & Server version - For central management of multiple Q-See DVRs, NVRs & IP Cameras

Q-See QT-View Mac OSX version - For central management of multiple Q-See DVRs, NVRs & IP Cameras

Q-See Media Player Classic PC version - For playing camera recordings extracted from a Q-See DVR or NVR

Q-See VLC Media Player for MAC OSX - For playing camera recordings extracted from a Q-See DVR or NVR on a MAC

Q-See Mini-CD copy of QP-1341 Spy Pen Software inc Manual and Time Setting Tool

Perisale / Generic IP Camera Search Tool - For camera search and configuration on a local network

Seagate Disc Wizard (for formatting USB hard drives as FAT32)

 

Please find following links to some of our documents:

Perisale-Ecommerce-Terms-and-Conditions-Of-Use-v1.2 (including returns, refunds, shipping and payment policies)

Perisale and Q-See International Extended 24 month Warranty Policy

Perisale - Privacy Notice v.1.0

Perisale - Company Profile 2016_v2

Perisale - Work Health and Safety Plan v1.6

Perisale - Environmental Management Plan v1.2

Perisale - Corporate Social Responsibility Plan v2.1

Please find following links to some of our technical discussion documents:

IP Camera Advantages - We discuss the benefits of IP cameras compared to the older types that use coaxial cable

Camera Resolutions - There are so many different standards we put together a few charts that we hope can help

DVR, TVR or NVR? - Which to choose? ~ What is the best type of Video Recorder for your needs?

Device Vandal Proof Ratings - What are IK ratings?